Returns

YOUR RIGHTS
As we are proud of our products, we have a 14 day returns policy.
For up to 10 days after receiving your item(s) you can request a return.
Items for return will be Eligible for a Refund or Store Credit. Not all store products are eligible for returns.
.
Please contact us below:
customercare@atcreativelight.com

Please read our return policy below.

EXCHANGES
We only replace shipped and received items if they are found defective or damaged. If we are unable to resolve the problem directly, the item in question must be returned in its original packaging for inspection. Once the item has been inspected and the fault confirmed, we will issue a replacement or a refund. If we are unable to find a fault with the item, we will return the item to you and an additional charge for delivery will be taken.

ORDER MODIFICATION
If you wish to make a change to the product you have just ordered, please contact us for the price difference, the timing of supply, or anything else, and our team will ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

ORDER CANCELLATION
If after ordering your item(s) you decide you no longer want them please notify our team at customercare@atcreativelight.com and provide the Name of the Receiver, Order Number, or Email Address entered upon checkout.
Note if the order has been shipped we will not be able to cancel the order and you will be obliged to the standard returns procedure.

DAMAGED ITEMS
We must be notified of any damages within 24 hours of receipt.
If we are unable to resolve the problem directly, the item in question must be returned in its original packaging for inspection.
Once the item has been inspected and the fault confirmed, we will issue a replacement or a refund.
If we are unable to find a fault with the item, we will return the item to you and an additional charge for delivery will be taken.
If you have modified your item before the return then any warranty that would be applied will become void, and a refund will not be given.
*Refunds will not be considered beyond the allowable period*

INCORRECT ORDERS
Please contact us within 24 hours with a short video clip or photos of what you’ve received. If the items we have sent are not the ones you ordered,
If we have sent you the incorrect number of items
If there are any missing items
*Refunds will not be considered beyond the allowable period*

RETURNS ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Please be aware that in order for us to process your return, we need to be in possession of your purchased items within 10 days of you notifying us that you would like to return your items.
Any refund will be made to the original payment method.
Store credit by way of an e-gift card is offered for any returned Flash Sale Items.
Please allow 2-3 business days for your refund or exchange to be completed and we will send you an email once this has been completed. Please note that shipping costs are not refundable.
Modified and repaired items or any items that have had repair attempts carried out on them are not eligible for refunds. We are not responsible for any modifications carried out to any products by customers after dispatch and do not accept liability for any damage caused as a result of any tampering after the product has been dispatched. In this situation, we are not obliged to offer a refund or exchange.

IMPORT TAXES & VAT.
Custom charges may apply to your Item(s) if it is being shipped from our Asian/European Warehouse. Unfortunately at this current time we do not cover custom charges and refunds will not be eligible if customers are unwilling to pay customs to receive there item(s). VAT is charged on certain products, please check your order summary if VAT is charged.

SHIPMENT DELAYS
Third-party shipment companies can never be 100% secure - delays, missing parcels, and damaged goods can occur.
To ensure you are protected, after 60 business days of when your order is placed you are eligible for a refund and to keep the products if they have not gone missing in transit.
All customers will receive a refund for proven lost parcels in transit.
Delays due to customers not paying custom charges or picking up parcels from local postal offices are the responsibility of the customer and will not be refunded.

NON PICK-UPS
As a Customer it is your responsibility to Collect you Item(s) from your local Post office/ pick up point. If you were not available when your Item(s) arrived as the Delivery services used are third party. Your Item(s) risked being shipped back to our overseas warehouse if you do not collect your items in time. We do not cover refunds for Item(s) not collected, however if items are shipped back we will issue a reshipment back to you or replacement. Note, we are not responsible for contacting/organising pick ups with your post office.

RETURNS PROCEDURE

• Please be aware that in order for us to process your return, we need to be in possession of your purchased items within 10 days of you notifying us that you would like to return your items.
• The item/s must be carefully packed.
• Please note we take NO responsibility for items that are lost or damaged in transit back to us and advise you to send them via a tracked mail service.