How can we help you?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

For orders stored in one of our warehouses, it will take 3-10 business days to arrive. For products that come from our international warehouses, it may take anywhere from 7-20 business days for your product to arrive depending on where you live.

Our warehouses are strategically located in the US, Canada, Australia, Europe and Hong Kong. at'creative light can serve a wide range of customers around the world.

Our warehouses stock a wide selection of products, however, in the event that your nearest warehouse is out of stock, we ship from our Hong Kong warehouse. This ensures that our customers receive their orders in a timely manner, regardless of their location.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your door due to a make-to-order timeline. Most pre-ordered products will take around 45 business days to ship.

Please understand that if we have a production backorder, we will arrive at your order in the queue. Our products are in demand and we are a small production team. We don't cut corners on production quality.

Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world. 

We provide free worldwide shipping for all orders above $49*! Any order below this amount will be charged a flat rate of $19.95.

Please note - Heavy and Fragile items are subject to additional shipping charges that levied on a per product basis. These items are not eligible for Free Shipping Over $49.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 10 days of delivery in the original condition and packaging.

This does NOT apply to made-to-order items. Some items are not eligible for a return.

There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify if we process a cancellation.

You can choose between a refund in store credit or a refund to your original payment method.

at'creative light  does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 7-10 business days. 

Please contact us using the contact form to the side to initiate a return! :)

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 10 days of the delivery date.

We apologize for your less than perfect experience.

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2-7 business days of us receiving the product. 

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at customercare@atcreativelight.com - we're here to help!

at'creative light operates in many countries around the world! We have several warehouses around the world. We have 2 warehouses in the US in Delaware and in Nevada. Then we have a warehouse in each of the following countries: Canada, Australia, Germany, Dubai and Hong Kong.

Please contact us directly to find out which address to send returns to, as each customer is associated with the distribution center closest to their geographic location.